Quip Booking Engine

One booking backbone for online, assisted and counter journeys.

Customer self-service, call-centre and counter sales run on the same inventory, pricing and policy engine — with QR boarding, refunds and live dashboards for operations. Proven on daily ferry operations; configurable for any scheduled-capacity business.

Request a demo Explore capabilities
  • 5-stepBooking flow
  • 3Sales channels, 1 inventory
  • QRCheck-in & boarding
  • Seat-levelInventory
  • Policy-drivenRefunds
Live Bookings
Illustrative

Illustrative live booking board: today's departures with load, bookings by hour, a channel-split donut and a ticker of recent bookings.

312+12%
Bookings today
₹4.6L+9%
Revenue
4
Sailings
186
QR boarded
Today's departuresLoad
07:30North Pier → Island Bay
82%
09:15Island Bay → North Pier
61%
11:00North Pier → Harbour Cove
94%
14:45Harbour Cove → North Pier
38%
Recent bookings
2 adults + 1 car · North Pier → Island BayWeb₹1,240
4 adults · Island Bay → North PierCounter₹2,180
1 adult · North Pier → Harbour CoveAgent₹640
By channel
Web52%
Agent31%
Counter17%
Bookings by hour
5 capability areas · 31 modules

Everything Booking Engine covers, at a glance

01

Customer Booking

Self-service that sells the seat, the vehicle and the add-on in one pass.

  • Availability Search
  • Fare Calendar
  • Seat Selection
  • Passengers & Vehicles
  • Add-ons & Supplements
  • Coupons & Offers
  • Payment & Confirmation
See in depth 02

Agent & Counter Booking

Call-centre and counter teams sell from the same inventory, with the payment options each channel needs.

  • Agent Booking Hub
  • Payment Links & Counter Payment
  • Back-office & Blocked Bookings
  • Edit & Reschedule
  • Customer Lookup
See in depth 03

Operations & Boarding

From sailing setup to the last passenger boarded, with the manifest live.

  • Trip / Sailing Setup
  • Inventory Management
  • Check-in & Boarding
  • Boarded Passengers Manifest
  • Sailing Status & Reschedule
  • Boarding App (mobile)
See in depth 04

Configuration & Pricing

Model the business once: vessels, routes, classes, seats, fares, vehicles, slots.

  • Vessels / Assets
  • Routes
  • Categories / Classes
  • Seat Mapping
  • Fare Codes & Dynamic Pricing
  • Vehicle Configuration
  • Time Slots
  • Add-ons & Supplements Setup
See in depth 05

Finance & Analytics

Every rupee reconciled, every trend visible.

  • Refunds Desk
  • Cancellation & Modification Policy
  • Live Booking Dashboard
  • Booking Analytics
  • Reports
See in depth
Why it matters

Where the work usually falls through

01

Every channel sells from its own list

The website, the call centre and the counter each keep their own view of seats, so trips oversell or leave half empty.

Web, agent and counter bookings draw from one inventory, priced by the same fare engine.

02

Pricing changes need a developer

A weekend fare, a festival surcharge or a coupon means a code change or a manual override at the counter.

Fare codes by season, weekday, channel and category, plus coupons, configured and previewed first.

03

Boarding runs on paper

Staff tick names off a printout, the manifest is wrong by departure, and refunds are argued case by case.

QR boarding updates the manifest live, and refunds follow a configured policy with a full trail.

01 · Customer Booking

Self-service that sells the seat, the vehicle and the extras in one pass

Self-service that sells the seat, the vehicle and the add-on in one pass.

7 modules
Illustrative UI

Illustrative Quip Booking Engine customer flow: search, slots, seats, payment and ticket for North Pier to Island Bay

Harbour LineSearch
FromNorth Pier
ToIsland Bay
DateToday
Guests2 adults
Vehicle1 car · standard
Popular today
07:3042 left₹640
09:1518 left₹780
11:003 left₹950
14:4552 left₹620
17:3019 left₹880
Search sailings
01

Availability Search

Route, date and time slot, with live seats

  • Origin, destination and date picked from one search bar
  • Slot list shows remaining capacity per category as it is searched
  • One-way and round-trip run through the same search flow
See Availability Search
02 · Agent & Counter Booking

Assisted sales from the same inventory, with the payment each channel needs

Call-centre and counter teams sell from the same inventory, with the payment options each channel needs.

5 modules
app.quipcom.ai
Illustrative UI

Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings

Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?
01

Agent Booking Hub

Assisted booking in a drawer, not a second system

  • Filter bar to find the right sailing or slot quickly
  • Guest phone lookup pre-fills known customer details
  • An enterprise seat step handles group bookings in the same flow
See Agent Booking Hub
03 · Operations & Boarding

From the schedule to the last passenger boarded

From sailing setup to the last passenger boarded, with the manifest live.

6 modules
app.quipcom.ai
Illustrative UI

Illustrative sailing calendar with departure status and a reschedule panel

07:30On time
09:15On time
11:00Delayed
14:45On time
01

Trip / Sailing Setup

Schedules, statuses and exceptions

  • Calendar view of sailings showing status at a glance
  • A new-trip flow to create schedules ahead of the sales window opening
  • Fare and capacity can be overridden per sailing when an exception is needed
See Trip / Sailing Setup
04 · Configuration & Pricing

Model your business once, then sell it everywhere

Model the business once: vessels, routes, classes, seats, fares, vehicles, slots.

8 modules
app.quipcom.ai
Illustrative UI

Illustrative sailing calendar with departure status and a reschedule panel

07:30On time
09:15On time
11:00Delayed
14:45On time
01

Vessels / Assets

Ferries, buses or rooms as capacity-bearing assets

  • Assets set up with their categories and seat maps in one place
  • Assets can be marked active or inactive without deleting their history
  • Per-asset defaults feed into sailing setup automatically
See Vessels / Assets
05 · Finance & Analytics

Every rupee reconciled, every trend visible

Every rupee reconciled, every trend visible.

5 modules
app.quipcom.ai
Illustrative UI

Illustrative refunds desk with policy-driven outcomes

RF-441Full refundPending
RF-44275% refundPending
RF-443No refund (policy window)Processed
01

Refunds Desk

Policy-driven refunds with history

  • Refund action modal categorises the reason before it is processed
  • Adjustment reasons recorded alongside the refund amount
  • A refund history and notes panel keeps the full trail on the booking
See Refunds Desk
How it works

From first touch to done, step by step

  1. 01

    Search & select

    Route, product and availability.

  2. 02

    Configure

    Seats, add-ons and passenger or vehicle details.

  3. 03

    Pay

    Gateway checkout, payment link, or counter payment.

  4. 04

    Confirm

    Ticket PDF with QR, sent by email and WhatsApp.

  5. 05

    Board

    QR validation updates the manifest and inventory in real time.

What changes

Before and after, in plain terms

Operational changes, not promised percentages. We size the impact with you against your own baseline.

Inventory
Seat counts are reconciled between channels by phone.
One capacity pool per sailing, category and vehicle, shared by every channel.
Pricing
Fares are changed by hand before each season.
Fare codes by season, weekday, channel and category, previewed on a calendar first.
Assisted sales
Call-centre bookings are keyed in after payment is chased.
Agents book in a drawer, send a payment link and record the settlement on the booking.
Boarding
A printed list, checked by hand at the gate.
QR scan at the gate or on a phone, with the manifest updated as each passenger boards.
Disruption
A delay or cancellation means calling every passenger.
Mark a sailing delayed or cancelled and move affected bookings to a new sailing.
Refunds
Each refund is decided case by case.
Cancellation and modification rules applied automatically, with reasons and history kept.
Built for you

One workspace, 5 roles

Each role sees its own queue, its own actions and the same underlying record.

For the customer

Self-service search, seat/vehicle selection, payment and confirmation.

  • Live availability and the cheapest dates up front
  • Seat, vehicle and add-ons in one booking
  • A QR ticket by email straight after payment
Modules they use most
Availability SearchFare CalendarPayment & Confirmation
Part of the platform

Booking Engine is one product. The platform keeps it connected.

Configured to your process, brand, roles and integrations. The layer underneath is shared, so adding another product extends what you already run.

Shared across every QuipCom product
Roles & permissionsTheme & brandingWorkflow rulesAPIs & integrationsAgentic AI
Deployment: Cloud · SaaS · On-premise
Works with Service CRM

Run passenger support on Service CRM

Requests about bookings, changes and refunds can be handled on the same platform, with shared roles, branding and integrations.

Explore Service CRM Works with Conversational AI

Answer routine travel questions automatically

A website chatbot and WhatsApp bot answer from your own knowledge base and hand over to a person when unsure.

Explore Conversational AI
Rollout

How it goes live

Each phase is usable on its own. Configuration follows your process, not a fixed template.

  1. 1Phase 1

    Foundation

    Assets, routes, categories and seat maps configured.

  2. 2Phase 2

    Pricing & sales

    Fare codes, coupons and the customer booking flow live.

  3. 3Phase 3

    Assisted channels

    Agent hub, counter payments and back-office bookings activated.

  4. 4Phase 4

    Operations

    Sailing management, check-in, boarding and the manifest running live.

  5. 5Phase 5

    Intelligence

    Live dashboard, analytics and the Service CRM hand-off for post-booking support.

Where things stand

What you can see working in a demo today, and what is configured during production activation.

Demonstrable today
  • Full customer booking flow: search, seats, add-ons, payment, confirmation
  • Full agent and counter booking flow with payment links and back-office holds
  • Sailing setup, inventory management and check-in/boarding
  • Refunds desk and cancellation policy engine
  • Live booking dashboard, analytics and reports
Production activation
  • Payment gateway credentials (Razorpay, Cashfree, Stripe or your provider of choice)
  • Email/WhatsApp/SMS notification provider credentials
  • GST-compliant invoicing format for your entity
  • White-label domain and branding
  • Migration of your existing routes, fares and booking history

Booking Engine: questions teams ask

The engine is configurable for route and seat inventory, appointments, attractions, experiences, counters, agent sales, and capacity-led services.

Yes. Customers, call-centre agents, and counter teams work on the same inventory and policy engine with the right payment options for each channel.

Define rules by product, date, fare, segment, or channel. Eligible refunds, inventory release, payment reversals, and customer notifications are automated.

Yes. Use your domain, branding, content, confirmation templates, and embedded widgets; partner portals and API-based distribution are also supported.

Confirmed bookings, changes, payment failures, and guest requests flow into QuipCRM Service so teams can support the entire journey with context.

Yes. Vehicle types have their own capacity pool and pricing, configured independently of passenger fares.

Yes. Routes, vessels and seat maps are each configured once and combined freely across sailings.

Cancellation and modification policies define no-show handling, and the reschedule panel moves affected bookings to a new sailing with capacity re-checked.

Still need help? Book a demo.

Bring one real route.

We’ll configure a route, its fares and a seat map live, then book, pay and board a sample passenger.

Request a demo
Request a demo