Refund Policy

1. Applicability

This policy applies to purchases of subscription plans and add‑on services purchased directly from QuipCom. If you subscribed via a third‑party reseller or marketplace, that provider’s refund terms will apply.

2. Eligibility

We offer refunds for qualifying subscriptions within 30 days of the initial purchase for monthly or annual plans, subject to verification. Refunds are granted at our discretion when the Service is demonstrably unusable or where there is a billing error.

For renewals and upgrades, refunds are generally not provided except where required by law or in case of billing mistakes. Annual subscriptions cancelled mid‑term may be eligible for a pro‑rata refund less any discounts or promotional credits, unless a different agreement applies.

3. Trial periods

If you were offered a free trial, you will not be charged during the trial period. If we mistakenly charged you during a trial, please contact support and we will review and correct the issue.

4. How to request a refund

To request a refund, contact billing at hello@quipcom.ai with your account details, invoice number and reason for the request. We may ask for information to verify the request.

Approved refunds are issued to the original payment method and may take 5–14 business days to appear depending on the payment provider.

5. Exceptions

Refunds will not be provided for disputes stemming from dissatisfaction with results where the Service operated as described, abuse or violation of terms, or where a custom contract or negotiated agreement specifies a no‑refund clause.

6. Chargebacks & disputes

If you initiate a chargeback with your payment provider, we will respond with relevant evidence. Chargebacks for legitimate charges may result in suspension or termination of service and recovery of fees.

7. Contact

For billing questions or refund requests contact hello@quipcom.ai.