A website chatbot and a WhatsApp bot that answer from your own knowledge base, a Smart Agent Assistant that drafts the reply inside the ticket, and the automation that turns every channel into accountable, SLA-governed work.
Illustrative website chatbot answering questions with cited sources, then handing over to a human
Answer on the channel the customer already uses, and turn the rest into tickets.
One knowledge base behind the bots, the assistant and the agents.
The desk work the AI does before an agent opens the ticket.
Delivery times, policies and how-to answers are written down somewhere, but customers still queue for an agent to repeat them.
The chatbot and WhatsApp bot answer from your knowledge base, with the source cited.
A bot that makes up an answer damages trust faster than a slow reply.
Every answer carries a confidence score, and below your threshold a person takes over.
When a bot gives up, the customer has to explain everything again to an agent.
The hand-over creates a ticket with the full transcript, ready for the agent’s drafted reply.
Answer on the channel the customer already uses, and turn the rest into tickets.
Illustrative website chatbot answering questions with cited sources, then handing over to a human
Illustrative QuipAI screen — A bot conversation handed to an agent below the confidence threshold
Reason Group size exceeds self-service limit
Summary 40 pax, 11:00 sailing, wants private deck
Customer Returning · 3 previous bookings
Suggested Upper-deck group rate, ask for date
Assigned Sana Ali · 12s to pick up
Illustrative QuipAI screen — Category, priority, intent and summary assigned on arrival
Subject: Charged twice for the 14:45 sailing
Hi, I booked two seats on the 14:45 Harbour Cove sailing on Tuesday and my card statement shows two charges of ₹920. Please refund one. Booking HL-9012.
Answers from your knowledge base, with citations, on your site
Deflect the routine questions on WhatsApp; escalate the rest
Deflection at the point of asking, not after
Every inbound channel becomes accountable work
One knowledge base behind the bots, the assistant and the agents.
Illustrative QuipAI screen — Knowledge base sources being loaded, extracted, tested and published
Illustrative QuipAI screen — A ticket with the QuipAI rail drafting a reply
Illustrative QuipAI screen — Curated FAQ built from sources
How long does a refund take?
Load, extract, test, publish
A drafting assistant that has already read the ticket
Curated Q&A built from the real sources
The desk work the AI does before an agent opens the ticket.
Illustrative QuipAI screen — Category, priority, intent and summary assigned on arrival
Subject: Charged twice for the 14:45 sailing
Hi, I booked two seats on the 14:45 Harbour Cove sailing on Tuesday and my card statement shows two charges of ₹920. Please refund one. Booking HL-9012.
Illustrative QuipAI screen — A bot conversation handed to an agent below the confidence threshold
Reason Group size exceeds self-service limit
Summary 40 pax, 11:00 sailing, wants private deck
Customer Returning · 3 previous bookings
Suggested Upper-deck group rate, ask for date
Assigned Sana Ali · 12s to pick up
Illustrative QuipAI screen — Deflection funnel and CSAT for AI versus human
Category, priority, intent and a summary on arrival
Below your confidence threshold, a person takes it
What never reached an agent, and how it landed
A customer asks on the website or WhatsApp.
The bot answers from the knowledge base, with a citation and a confidence score.
A satisfied answer ends there; an unresolved one becomes a categorised, SLA-bound ticket.
The Smart Agent Assistant drafts the reply from the ticket, the knowledge base and the activity log.
Deflection, accuracy and CSAT feed back into where the AI is allowed to take more.
Operational changes, not promised percentages. We size the impact with you against your own baseline.
Each role sees its own queue, its own actions and the same underlying record.
Asks on the website or WhatsApp; sees a cited answer or is handed to a ticket.
Configured to your process, brand, roles and integrations. The layer underneath is shared, so adding another product extends what you already run.
Bot hand-overs, email and forms all become SLA-governed tickets, where the assistant drafts the reply.
Explore Service CRM Works with QuipAIShares the same knowledge base and guardrails as the AI inside your CRM and service desk.
Explore QuipAIEach phase is usable on its own. Configuration follows your process, not a fixed template.
Sources loaded, extracted and published into the knowledge base.
Agent Assistant and Requester Chat Assistant live inside the ticket desk.
Website widget and WhatsApp bot activated on your domain and business number.
Confidence and escalation thresholds tuned; the AI resolves inside them.
Deflection, accuracy and CSAT-vs-human tracked to justify widening scope.
What you can see working in a demo today, and what is configured during production activation.
Yes — website URLs, .docx and text files today; additional source types (PDF, more connectors) are scoped at onboarding.
Below the relevance threshold it gives an honest "not found" answer rather than guessing, and offers to hand over to a human.
Yes. A hand-over creates a ticket with the full conversation context attached.
By default it drafts for the agent to review and send; auto-send is a guardrail setting your admin controls.
Yes — Ticket Deflection breaks down what never reached an agent, and by which route.
English today; Indian-language support is scoped per client at onboarding.
We’ll load them into the knowledge base live and show the bot answering, citing and handing over.