Cancellation Policy
QuipCom's cancellation policy explaining how cancellations are handled for subscriptions, pilots, and add-ons on our operations platform.
Cancellation Policy
This Cancellation Policy explains how you may cancel subscriptions and what to expect after cancellation.
1. Cancelling your subscription
You may cancel a subscription at any time from the billing section of your account or by contacting hello@quipcom.ai. Cancellation requests take effect at the end of the current billing period unless otherwise agreed.
2. Effect of cancellation
After cancellation, your account will remain active until the end of the paid billing period. You will continue to have access to paid features until that time. We may retain backup copies of customer data for a limited period to facilitate exports or comply with legal obligations — see our Privacy Policy and Data Retention procedures.
3. Pro‑rata refunds and credits
Pro‑rata refunds for mid-term cancellations may be available for annual subscriptions at our discretion and subject to the Refund Policy and any separate contract terms. Monthly plans are billed on a recurring basis and are generally not eligible for pro‑rata refunds unless specified.
4. Data export & deletion
Before your account is permanently deleted we typically provide an export window so you can download data. After a defined retention period, data may be permanently deleted from our systems in accordance with our Data Retention policy.
5. Cancelling enterprise or custom contracts
Enterprise or custom contracts may include specific cancellation, notice or termination clauses. Such contract terms supersede this policy where applicable.
6. Contact
To request cancellation or discuss options contact: hello@quipcom.ai.