Not a chatbot. AI agents that work inside the workflow.
QuipAI reads the same records your team does — leads, tickets, bookings, knowledge — and turns them into scores, drafts, routes and next actions, with the reasoning attached and a human in control.
- SignalWhatsApp"I cancelled HL-8750 on Monday and the refund still hasn't arrived."
- Reason
- Category: Refunds · Priority: High
- Refund initiated Mon · gateway ETA 5–7 days
- Policy §3 cited · confidence 91%
- ActReply drafted with the refund date and a follow-up reminder set
- Human checkAsha reviewed, edited one line, sent · 40s
Every score, risk flag and recommendation carries the reasoning behind it, so a rep or agent can act without trusting a black box.
Confidence thresholds, approval steps and hand-over rules are yours to set, not inherited from us.
Recommendations draw on your own knowledge base, SOPs and live records — not a generic model guessing in the dark.
Accuracy, deflection and CSAT-vs-human are tracked, so you widen what the AI handles on evidence, not on faith.
Eight capabilities. One AI layer under every product.
Every card below is a working screen in the product, on illustrative data. Click through to the module for the detail.
Illustrative QuipAI screen — Deflection funnel and CSAT for AI versus human
Ticket Deflection
Answer routine questions from your knowledge base before they become tickets — and measure exactly what never reached an agent.
See the moduleIllustrative QuipAI screen — A ticket with the QuipAI rail drafting a reply
Smart Agent Assistant
A reply drafted inside the ticket, grounded in the conversation, the knowledge base and the activity log — the agent reviews and sends.
See the moduleIllustrative QuipAI screen — Knowledge base sources being loaded, extracted, tested and published
GenAI Knowledge Base
Load policies, SOPs and FAQs; extract, test and publish. Every answer cites its source and carries a confidence.
See the moduleIllustrative website chatbot answering questions with cited sources, then handing over to a human
Illustrative WhatsApp bot conversation rescheduling a booking
Conversational AI
A website chatbot and a WhatsApp bot on the same knowledge, with a hand-over to a person below your confidence threshold.
See the moduleIllustrative QuipAI screen — AI-ranked lead list ordered by score
Sales AI Agent
Every lead scored with its reasons, at-risk deals flagged with a next action, coaching per rep and pipeline flaws named.
See the moduleIllustrative QuipAI screen — Volume, resolution rate and handling time on one board
AI Dashboards & Insights
Command centre, deflection, SLA and AI-performance boards, plus a weekly digest of what actually moved.
See the moduleIllustrative QuipAI screen — Category, priority, intent and summary assigned on arrival
Subject: Charged twice for the 14:45 sailing
Hi, I booked two seats on the 14:45 Harbour Cove sailing on Tuesday and my card statement shows two charges of ₹920. Please refund one. Booking HL-9012.
Triage & Routing
Category, priority, intent and a summary assigned on arrival — email, forms, chat and WhatsApp all become accountable work.
See the moduleIllustrative QuipAI screen — Confidence thresholds, approvals and escalation rules
Guardrails & Human Control
Thresholds, approvals, escalation rules and an audit trail for every AI action — set per desk, changed any time.
See the moduleEach agent owns one job, on your records.
Agents are scoped to a queue or a record type, so you can switch one on without switching them all on — and see exactly what each one did.
Talent AI Search
Natural-language and JD-based candidate search with weighted skill scoring
See HRTechSupport Agent
Answer common queries, summarize conversations and suggest next actions.
Sales Enquiry Agent
Qualify leads, categorize intent and guide follow-up priorities.
Hiring Agent
Score resumes, summarize candidates and assist interview readiness.
Ticket Intelligence
Auto-categorize issues, generate summaries and recommend routing.
Proposal & Content Agent
Draft proposals, emails, presentation outlines and customer-ready summaries.
Ops Insight Agent
Surface bottlenecks, pending actions and exceptions from workflow data.
You decide what the AI may do. It shows its reasons every time.
- Confidence and escalation thresholds configured per desk, not fixed by us
- Every automated action logged with its reasoning for audit
- Approval steps configurable wherever a workflow needs a human sign-off before an AI action goes out
- Model governance and evaluation scoped before any AI capability is switched on
Illustrative QuipAI screen — Confidence thresholds, approvals and escalation rules
Inside the products your team already opens.
Sales CRM
Scoring, ranking, risk, coaching, win/loss, smart search and a role-aware assistant.
Browse modulesService CRM
In the ticket: assistant, knowledge, insights. Across the desk: command centre, monitor, guardrails, deflection.
Browse modulesConversational AI
Website and WhatsApp bots, Knowledge Studio, triage, hand-over and CSAT analytics.
Browse modulesInbox triage, classification and automated follow-up sequences (frontend spec complete; not yet live).
Deflect booking-status and reschedule questions the way the Service CRM bot deflects support questions today.
Pattern detection across booking volume and cancellations, the way Pipeline Flaws reads a sales pipeline today.
QuipAI FAQs
No. It is embedded across work queues and records to help teams classify, summarize, route, draft, and act — the website chatbot and WhatsApp bot are one surface among many.
Yes. Configure human approval, confidence thresholds, and exceptions for each workflow.
Yes. Approved knowledge, SOPs, and connected workflow data ground recommendations in your business context.
The platform is model-agnostic and hosted in-region where required; customer data is not used to train shared models.
Bring one real queue. Watch QuipAI work it.
We connect a sample of your tickets or leads on the call and show the drafts, scores and routes it produces — with the reasons.