Suggested reply grounded in the ticket, the knowledge base and the activity log
Conversational AI · Knowledge AI
Smart Agent Assistant
A drafting assistant that has already read the ticket
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — A ticket with the QuipAI rail drafting a reply
Agent Assistant SearchAR
HL-2041 · Refund not receivedHigh · SLA 8m
MI
I cancelled booking HL-8750 on Monday and the refund still hasn't arrived. It's been 5 days.
MI
Can you tell me when I'll get it?
RefundsWhatsAppBooking HL-8750 · ₹2,180 · cancelled 5d ago
QuipAI 91% confident
Drafted reply
Hi Meera — sorry for the wait. Your refund of ₹2,180 for HL-8750 was initiated on Monday and takes 5–7 working days to reach your bank, so it should land by Thursday. I've added a note to alert you the moment it clears.
Refund policy §3 Payment gateway log
SendEditAgent reviews before send
In detail
What Smart Agent Assistant does
Part of Knowledge AI in Chatbots, WhatsApp Bots & Knowledge AI. One knowledge base behind the bots, the assistant and the agents.
"Ask QuipAI" available inline inside the lead or ticket
The agent edits and sends — nothing goes out unreviewed unless configured to
Where it fits
One knowledge base behind every answer
Smart Agent Assistant is 2 of 3 modules in this area. Each one works on the same record.
The Conversational AI workflow, end to end
Smart Agent Assistant supports this flow alongside the other Conversational AI modules.
- 01
Ask
A customer asks on the website or WhatsApp.
- 02
Answer from knowledge
The bot answers from the knowledge base, with a citation and a confidence score.
- 03
Deflect or create a ticket
A satisfied answer ends there; an unresolved one becomes a categorised, SLA-bound ticket.
- 04
Agent replies with the assistant
The Smart Agent Assistant drafts the reply from the ticket, the knowledge base and the activity log.
- 05
CSAT & learning
Deflection, accuracy and CSAT feed back into where the AI is allowed to take more.
Who uses it
Who works with Smart Agent Assistant
Support agent
Works from the Smart Agent Assistant’s draft inside the ticket.
- A summary in the ticket header
- A drafted reply to edit and send
- The source passage behind every suggestion
Related
More in Knowledge AI
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Knowledge base sources being loaded, extracted, tested and published
Knowledge Studio SearchAR
Load Extract Test Publish
Sources (6) Add
Refund & cancellation policy.txt14 Q&A
Vehicle policy.docx9 Q&A
harbourline.example/faq31 Q&A
Timetable notes.txt12 Q&A
Boarding rules.docxextracting…
Agent SOP v4.docxqueued
Test the knowledge base Cited
Can I get a refund 2 hours before departure?
Cancellations up to 2 hours before departure are refunded at 80%. Inside 2 hours, no refund — but you can reschedule once for free.
Refund policy §2.1Confidence 93%
GenAI Knowledge Base (Knowledge Studio)
Load, extract, test, publish
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Curated FAQ built from sources
KMS & FAQ Builder SearchAR
FAQ · Refunds (14)Published
How long does a refund take?Approved
Can I cancel inside 2 hours?Approved
Is the booking fee refundable?Approved
How do I reschedule instead?Approved
Refund for a missed sailing?Approved
Edit answer
How long does a refund take?
Refunds are initiated the same day and reach your bank in 5–7 working days. UPI refunds are usually faster.
Refund policy §3 Gateway SLA
KMS & FAQ Builder
Curated Q&A built from the real sources
Other capability areas in Conversational AI
Bring your own FAQ or help pages.
We’ll load them into the knowledge base live and show the bot answering, citing and handing over.