Curated question-and-answer pairs sit alongside the extracted passages
Conversational AI · Knowledge AI
KMS & FAQ Builder
Curated Q&A built from the real sources
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Curated FAQ built from sources
KMS & FAQ Builder SearchAR
FAQ · Refunds (14)Published
How long does a refund take?Approved
Can I cancel inside 2 hours?Approved
Is the booking fee refundable?Approved
How do I reschedule instead?Approved
Refund for a missed sailing?Approved
Edit answer
How long does a refund take?
Refunds are initiated the same day and reach your bank in 5–7 working days. UPI refunds are usually faster.
Refund policy §3 Gateway SLA
In detail
What KMS & FAQ Builder does
Part of Knowledge AI in Chatbots, WhatsApp Bots & Knowledge AI. One knowledge base behind the bots, the assistant and the agents.
The same curated set is what the bots and the assistant draw on
Publishing is versioned, so a change can be reviewed before it goes live
Where it fits
One knowledge base behind every answer
KMS & FAQ Builder is 3 of 3 modules in this area. Each one works on the same record.
The Conversational AI workflow, end to end
KMS & FAQ Builder supports this flow alongside the other Conversational AI modules.
- 01
Ask
A customer asks on the website or WhatsApp.
- 02
Answer from knowledge
The bot answers from the knowledge base, with a citation and a confidence score.
- 03
Deflect or create a ticket
A satisfied answer ends there; an unresolved one becomes a categorised, SLA-bound ticket.
- 04
Agent replies with the assistant
The Smart Agent Assistant drafts the reply from the ticket, the knowledge base and the activity log.
- 05
CSAT & learning
Deflection, accuracy and CSAT feed back into where the AI is allowed to take more.
Who uses it
Who works with KMS & FAQ Builder
Knowledge owner
Loads sources, curates the KMS/FAQ, and publishes updates.
- Load URLs and documents, then test the answers
- Curated Q&A beside the extracted passages
- Versioned publishing, reviewed before release
Related
More in Knowledge AI
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Knowledge base sources being loaded, extracted, tested and published
Knowledge Studio SearchAR
Load Extract Test Publish
Sources (6) Add
Refund & cancellation policy.txt14 Q&A
Vehicle policy.docx9 Q&A
harbourline.example/faq31 Q&A
Timetable notes.txt12 Q&A
Boarding rules.docxextracting…
Agent SOP v4.docxqueued
Test the knowledge base Cited
Can I get a refund 2 hours before departure?
Cancellations up to 2 hours before departure are refunded at 80%. Inside 2 hours, no refund — but you can reschedule once for free.
Refund policy §2.1Confidence 93%
GenAI Knowledge Base (Knowledge Studio)
Load, extract, test, publish
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — A ticket with the QuipAI rail drafting a reply
Agent Assistant SearchAR
HL-2041 · Refund not receivedHigh · SLA 8m
MI
I cancelled booking HL-8750 on Monday and the refund still hasn't arrived. It's been 5 days.
MI
Can you tell me when I'll get it?
RefundsWhatsAppBooking HL-8750 · ₹2,180 · cancelled 5d ago
QuipAI 91% confident
Drafted reply
Hi Meera — sorry for the wait. Your refund of ₹2,180 for HL-8750 was initiated on Monday and takes 5–7 working days to reach your bank, so it should land by Thursday. I've added a note to alert you the moment it clears.
Refund policy §3 Payment gateway log
SendEditAgent reviews before send
Smart Agent Assistant
A drafting assistant that has already read the ticket
Other capability areas in Conversational AI
Bring your own FAQ or help pages.
We’ll load them into the knowledge base live and show the bot answering, citing and handing over.