Lookup by phone or email surfaces the guest and their booking history
Booking Engine · Agent & Counter Booking
Customer Lookup
Every booking a guest has made, from their number
app.quipcom.ai
Illustrative UI
Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings
Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?
In detail
What Customer Lookup does
Part of Agent & Counter Booking in Quip Booking Engine. Call-centre and counter teams sell from the same inventory, with the payment options each channel needs.
Gives counter and call-centre staff repeat-guest context before they even open a booking
The same lookup pre-fills the agent booking hub
Where it fits
Assisted sales from the same inventory, with the payment each channel needs
Customer Lookup is 5 of 5 modules in this area. Each one works on the same record.
The Booking Engine workflow, end to end
Customer Lookup supports this flow alongside the other Booking Engine modules.
- 01
Search & select
Route, product and availability.
- 02
Configure
Seats, add-ons and passenger or vehicle details.
- 03
Pay
Gateway checkout, payment link, or counter payment.
- 04
Confirm
Ticket PDF with QR, sent by email and WhatsApp.
- 05
Board
QR validation updates the manifest and inventory in real time.
Related
More in Agent & Counter Booking
app.quipcom.ai
Illustrative UI
Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings
Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?
Agent Booking Hub
Assisted booking in a drawer, not a second system
app.quipcom.ai
Illustrative UI
Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings
Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?
Payment Links & Counter Payment
Link, terminal or cash, recorded the same way
app.quipcom.ai
Illustrative UI
Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings
Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?
Back-office & Blocked Bookings
VIP, event and operational holds
Bring one real route.
We’ll configure a route, its fares and a seat map live, then book, pay and board a sample passenger.