Booking Engine · Agent & Counter Booking

Edit & Reschedule

Change the trip without cancelling it

Request a demo All Booking Engine modules
app.quipcom.ai
Illustrative UI

Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings

Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?
In detail

What Edit & Reschedule does

Part of Agent & Counter Booking in Quip Booking Engine. Call-centre and counter teams sell from the same inventory, with the payment options each channel needs.

01

A dedicated flow to change booking type without a full cancellation

02

Round-trip time-slot changes handled as a single edit

03

Capacity is re-checked before an edit is confirmed

Where it fits

Assisted sales from the same inventory, with the payment each channel needs

Edit & Reschedule is 4 of 5 modules in this area. Each one works on the same record.

  1. 01Agent Booking HubAssisted booking in a drawer, not a second system
  2. 02Payment Links & Counter PaymentLink, terminal or cash, recorded the same way
  3. 03Back-office & Blocked BookingsVIP, event and operational holds
  4. 04 · You are hereEdit & RescheduleChange the trip without cancelling it
  5. 05Customer LookupEvery booking a guest has made, from their number

The Booking Engine workflow, end to end

Edit & Reschedule supports this flow alongside the other Booking Engine modules.

  1. 01

    Search & select

    Route, product and availability.

  2. 02

    Configure

    Seats, add-ons and passenger or vehicle details.

  3. 03

    Pay

    Gateway checkout, payment link, or counter payment.

  4. 04

    Confirm

    Ticket PDF with QR, sent by email and WhatsApp.

  5. 05

    Board

    QR validation updates the manifest and inventory in real time.

Who uses it

Who works with Edit & Reschedule

Counter / call-centre agent

Assisted booking, payment links, counter payment, edits and reschedules.

  • Guest lookup by phone that pre-fills the booking
  • Payment link, terminal or cash, recorded the same way
  • Edits and reschedules without cancelling
Related

More in Agent & Counter Booking

app.quipcom.ai
Illustrative UI

Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings

Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?

Agent Booking Hub

Assisted booking in a drawer, not a second system

app.quipcom.ai
Illustrative UI

Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings

Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?

Payment Links & Counter Payment

Link, terminal or cash, recorded the same way

app.quipcom.ai
Illustrative UI

Illustrative agent booking desk: customer lookup, sailing and seat selection, payment by counter, link or cash, and today's bookings

Agent desk · North Pier counter Booking, phone or nameSA
38+6
Today · counter
11
Payment links
14
Seats held
09:15
Next sailing
New booking
98765 43210 Ananya KrishnanReturning
North Pier → Island Bay Today
07:30
42 left · ₹640
09:15
18 left · ₹780
11:00
3 left · ₹950
2 adults 1 car
Fare + vehicle + meal₹1,960
Counter Send link Cash
Today's bookingsweb · agent · counter
HL-8812Ananya Krishnan07:30 · 2 adults + 1 car₹1,460Paid
HL-8811Rohan Mehta09:15 · 4 adults₹3,120Link sent
HL-8809Fatima Sheikh11:00 · 1 adult₹950Paid
HL-8804Coastal Tours Co14:45 · 12 adults (group)₹6,480Hold · 20m
Group hold HL-8804 expires in 20m — send the payment link?

Back-office & Blocked Bookings

VIP, event and operational holds

Other capability areas in Booking Engine

Customer Booking7 modules, starting with Availability SearchOperations & Boarding6 modules, starting with Trip / Sailing SetupConfiguration & Pricing8 modules, starting with Vessels / Assets

Bring one real route.

We’ll configure a route, its fares and a seat map live, then book, pay and board a sample passenger.

Request a demo
Request a demo