Intake from every channel
Requests arrive by phone, WhatsApp, web forms or the service desk. Each one is registered as the same kind of ticket, so a WhatsApp request and a call are handled with the same rules and the same visibility.
Field Service · Request, Assign & Schedule
Customer Tickets & Work Orders
The purchase can happen anywhere. The service record stays together.
Every installation, demonstration, breakdown or maintenance request becomes one ticket that carries the appliance’s purchase story, so nobody has to ask for it again.
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Customer & purchase record
4Channels1Ticket3Proofs attached
SR-24081Priya Sharma · Chimney Aster 90Marketplace
INV-7841Invoice · purchase evidenceVerified
AS90-241086Serial numberRecorded
Illustrative workflow · sample records
In detail
What Customer Tickets & Work Orders does
Part of Request, Assign & Schedule in Field Service Management. Give the service desk the purchase context and the dispatcher the information needed to send a prepared technician.
The purchase evidence travels with the ticket
The customer’s address, purchase channel, invoice, purchase date, model and serial number are attached at intake. Whether the appliance came from a marketplace, a dealer or your own store, the technician and the billing team see the same evidence.
One record from complaint to closure
The complaint, service history, promised response, assigned centre and visit status stay on one record. A supervisor reviewing an escalation reads one page instead of piecing it together from calls and messages.
Try it
Try Customer Tickets & Work Orders in the sample workspace
Interactive, with fictional records. Select records and try the actions; the panel this module is about is highlighted.
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QUIPCOM OPERATIONS
After-sales service
Bengaluru service network
Open requests4Installation, repair & AMC
Appointments2Confirmed customer slots
Awaiting parts1Heating element · Aura 25
Purchase channels4One service record per appliance
A purchase becomes a service record
SR-24081 · Installation request
CustomerPriya Sharma · Indiranagar
Purchase channelOnline marketplace
ApplianceChimney · Aster 90
Serial numberAS90-241086
InvoiceINV-7841 · evidence verified
Service centreBengaluru East
Product warranty and installation charges are checked separately.
Customer requests installation
Product bought through an online marketplace.
Agent verifies the appliance
Invoice, serial number and address attached.
Centre accepts the ticket
Anita Rao assigned to the customer’s slot.
Coverage decision
Illustrative policy, configured by product
Product warrantyPurchase evidence verified
Installation labourChargeable · ₹800
Duct kit & additional workEstimate and approval required
Eligibility exceptionsEscalate to service supervisor
The original invoice stays attached
The customer does not have to repeat their purchase story when the technician takes over.
Where it fits
Every request starts with the full purchase story
Customer Tickets & Work Orders is 1 of 3 modules in this area. Each one works on the same record.
The Field Service workflow, end to end
Follow an installation request from the first customer call to a signed job sheet. The same record supports repairs, chargeable work and return visits.
- 01Customer → service desk
Raise the request
Capture the installation or repair request, wherever the appliance was bought.
Ticket + purchase details - 02Service desk
Verify & assign
Check invoice and coverage. Route the ticket to the right service centre.
Named centre & owner - 03Dispatcher
Book the visit
Match skills and availability, confirm the slot and reserve expected parts.
Prepared technician - 04Technician app
Resolve on site
Diagnose, add approved parts or services and capture the completed work.
Signed mobile job sheet - 05Service desk & finance
Bill & follow through
Invoice approved charges, track collection and close or schedule a return visit.
Updated service history
Who uses it
Who works with Customer Tickets & Work Orders
Customer care agent
Registers the appliance and request, verifies purchase evidence and keeps the customer informed.
- The purchase channel and invoice on the ticket
- Coverage shown before anything is promised
- Customer updates from one record
Related
More in Request, Assign & Schedule
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After-sales dispatch
4Open jobs2Scheduled1Parts pending
SR-24081Priya · Chimney installationScheduled
SR-24082Rahul · Hob repairOn site
SR-24083Neha · Water heaterParts pending
Illustrative workflow · sample records
Service Centre Assignment & Scheduling
Assign the centre, choose the technician and confirm a real appointment.
app.quipcom.ai
Warranty verification
1Covered1Chargeable1Needs approval
Product warrantyInvoice & serial verifiedCovered
Installation labourStandard installation · ₹800Chargeable
Duct kit & extra workCustomer approval neededEstimate
Illustrative workflow · sample records
Product Registration & Warranty
Check the actual coverage before promising a free repair.
Bring one real service ticket.
We’ll walk it from intake to the technician’s job sheet and the final bill, configured to your service centres on the call.