Routed to the right centre
Requests go to an authorised service centre based on serviceable PIN codes, product category and current workload. Routing rules can assist the dispatcher while leaving the final decision in their hands.
Field Service · Request, Assign & Schedule
Service Centre Assignment & Scheduling
Assign the centre, choose the technician and confirm a real appointment.
Routing, assignment and appointment confirmation in one flow, with every exception kept visible until it is resolved.
app.quipcom.ai
After-sales dispatch
4Open jobs2Scheduled1Parts pending
SR-24081Priya · Chimney installationScheduled
SR-24082Rahul · Hob repairOn site
SR-24083Neha · Water heaterParts pending
Illustrative workflow · sample records
In detail
What Service Centre Assignment & Scheduling does
Part of Request, Assign & Schedule in Field Service Management. Give the service desk the purchase context and the dispatcher the information needed to send a prepared technician.
A prepared technician, a confirmed slot
The dispatcher assigns a technician with the required skills, confirms a time slot with the customer and notes the parts the visit is likely to need, so the technician does not arrive empty-handed.
Exceptions stay open, not closed
Reschedules carry a reason. No-access, customer-unavailable and awaiting-parts cases stay visible as their own states instead of being closed to tidy the queue, so each one gets a follow-up.
Try it
Try Service Centre Assignment & Scheduling in the sample workspace
Interactive, with fictional records. Select records and try the actions; the panel this module is about is highlighted.
app.quipcom.ai
QUIPCOM OPERATIONS
After-sales service
Bengaluru service network
Open requests4Installation, repair & AMC
Appointments2Confirmed customer slots
Awaiting parts1Heating element · Aura 25
Purchase channels4One service record per appliance
Customer service requests
Select a request to review and schedule it.
SR-24081
New chimney installation and duct connection
Customer / service areaPriya Sharma · Indiranagar · 560038
Product / serialChimney · Aster 90 · AS90-241086
Purchase evidenceOnline marketplace · INV-7841 · verified
Service coverageInstallation chargeable
Customer confirmation stays on the ticket.
Technician day plan
Travel, on-site work and parts exceptions stay visible.
AR
Anita Rao
10:00–12:00Chimney installation
En route · last sync 10:12RK
Ravi Kumar
12:00–14:00Hob diagnosis
On site · checked in 12:08MN
Meera Nair
Awaiting partWater heater repair
Follow-up needed · last sync 09:40Where it fits
Every request starts with the full purchase story
Service Centre Assignment & Scheduling is 2 of 3 modules in this area. Each one works on the same record.
The Field Service workflow, end to end
Follow an installation request from the first customer call to a signed job sheet. The same record supports repairs, chargeable work and return visits.
- 01Customer → service desk
Raise the request
Capture the installation or repair request, wherever the appliance was bought.
Ticket + purchase details - 02Service desk
Verify & assign
Check invoice and coverage. Route the ticket to the right service centre.
Named centre & owner - 03Dispatcher
Book the visit
Match skills and availability, confirm the slot and reserve expected parts.
Prepared technician - 04Technician app
Resolve on site
Diagnose, add approved parts or services and capture the completed work.
Signed mobile job sheet - 05Service desk & finance
Bill & follow through
Invoice approved charges, track collection and close or schedule a return visit.
Updated service history
Who uses it
Who works with Service Centre Assignment & Scheduling
Centre dispatcher
Owns assignment, appointment changes, technician capacity and parts readiness.
- Requests routed by area, category and workload
- Technician skills, slots and parts in one view
- Awaiting-parts and no-access cases kept visible
Related
More in Request, Assign & Schedule
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Customer & purchase record
4Channels1Ticket3Proofs attached
SR-24081Priya Sharma · Chimney Aster 90Marketplace
INV-7841Invoice · purchase evidenceVerified
AS90-241086Serial numberRecorded
Illustrative workflow · sample records
Customer Tickets & Work Orders
The purchase can happen anywhere. The service record stays together.
app.quipcom.ai
Warranty verification
1Covered1Chargeable1Needs approval
Product warrantyInvoice & serial verifiedCovered
Installation labourStandard installation · ₹800Chargeable
Duct kit & extra workCustomer approval neededEstimate
Illustrative workflow · sample records
Product Registration & Warranty
Check the actual coverage before promising a free repair.
Bring one real service ticket.
We’ll walk it from intake to the technician’s job sheet and the final bill, configured to your service centres on the call.