Evidence verified up front
The invoice, model, serial number, installation date and any warranty or AMC documents are checked against the ticket before the visit. Missing evidence is flagged for review rather than discovered at the customer’s door.
Field Service · Request, Assign & Schedule
Product Registration & Warranty
Check the actual coverage before promising a free repair.
Coverage decided from evidence and your own policy, before the technician is at the door.
app.quipcom.ai
Warranty verification
1Covered1Chargeable1Needs approval
Product warrantyInvoice & serial verifiedCovered
Installation labourStandard installation · ₹800Chargeable
Duct kit & extra workCustomer approval neededEstimate
Illustrative workflow · sample records
In detail
What Product Registration & Warranty does
Part of Request, Assign & Schedule in Field Service Management. Give the service desk the purchase context and the dispatcher the information needed to send a prepared technician.
Coverage by component, not by guess
Product, component, labour and consumable coverage are distinguished separately. A product can be under warranty while its installation labour is chargeable, and the record shows both.
Your policy, applied consistently
Covered and chargeable work are shown side by side, with approval rules configured to your own service policy. Exceptions go to the people your policy names.
Try it
Try Product Registration & Warranty in the sample workspace
Interactive, with fictional records. Select records and try the actions; the panel this module is about is highlighted.
app.quipcom.ai
QUIPCOM OPERATIONS
After-sales service
Bengaluru service network
Open requests4Installation, repair & AMC
Appointments2Confirmed customer slots
Awaiting parts1Heating element · Aura 25
Purchase channels4One service record per appliance
A purchase becomes a service record
SR-24081 · Installation request
CustomerPriya Sharma · Indiranagar
Purchase channelOnline marketplace
ApplianceChimney · Aster 90
Serial numberAS90-241086
InvoiceINV-7841 · evidence verified
Service centreBengaluru East
Product warranty and installation charges are checked separately.
Customer requests installation
Product bought through an online marketplace.
Agent verifies the appliance
Invoice, serial number and address attached.
Centre accepts the ticket
Anita Rao assigned to the customer’s slot.
Coverage decision
Illustrative policy, configured by product
Product warrantyPurchase evidence verified
Installation labourChargeable · ₹800
Duct kit & additional workEstimate and approval required
Eligibility exceptionsEscalate to service supervisor
The original invoice stays attached
The customer does not have to repeat their purchase story when the technician takes over.
Where it fits
Every request starts with the full purchase story
Product Registration & Warranty is 3 of 3 modules in this area. Each one works on the same record.
The Field Service workflow, end to end
Follow an installation request from the first customer call to a signed job sheet. The same record supports repairs, chargeable work and return visits.
- 01Customer → service desk
Raise the request
Capture the installation or repair request, wherever the appliance was bought.
Ticket + purchase details - 02Service desk
Verify & assign
Check invoice and coverage. Route the ticket to the right service centre.
Named centre & owner - 03Dispatcher
Book the visit
Match skills and availability, confirm the slot and reserve expected parts.
Prepared technician - 04Technician app
Resolve on site
Diagnose, add approved parts or services and capture the completed work.
Signed mobile job sheet - 05Service desk & finance
Bill & follow through
Invoice approved charges, track collection and close or schedule a return visit.
Updated service history
Who uses it
Who works with Product Registration & Warranty
Customer care agent
Registers the appliance and request, verifies purchase evidence and keeps the customer informed.
- The purchase channel and invoice on the ticket
- Coverage shown before anything is promised
- Customer updates from one record
Related
More in Request, Assign & Schedule
app.quipcom.ai
Customer & purchase record
4Channels1Ticket3Proofs attached
SR-24081Priya Sharma · Chimney Aster 90Marketplace
INV-7841Invoice · purchase evidenceVerified
AS90-241086Serial numberRecorded
Illustrative workflow · sample records
Customer Tickets & Work Orders
The purchase can happen anywhere. The service record stays together.
app.quipcom.ai
After-sales dispatch
4Open jobs2Scheduled1Parts pending
SR-24081Priya · Chimney installationScheduled
SR-24082Rahul · Hob repairOn site
SR-24083Neha · Water heaterParts pending
Illustrative workflow · sample records
Service Centre Assignment & Scheduling
Assign the centre, choose the technician and confirm a real appointment.
Bring one real service ticket.
We’ll walk it from intake to the technician’s job sheet and the final bill, configured to your service centres on the call.