AMC and warranty terms per asset drive response and resolution targets automatically
Asset & Field Service · Field Service
Service Contracts & SLAs
What was promised, per customer and per asset
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — SLA compliance by department and agent leaderboard
SLA & Agent Analytics SearchAR
SLA compliance · by department
Refunds91%
Reschedule97%
Boarding94%
Payments88%
General98%
Leaderboard · this week
1PNPriya Nair41 resolvedCSAT 4.8
2ARAsha Rao38 resolvedCSAT 4.7
3DMDev Menon35 resolvedCSAT 4.6
4RSRahul Shah29 resolvedCSAT 4.7
5SASana Ali27 resolvedCSAT 4.9
In detail
What Service Contracts & SLAs does
Part of Field Service in Asset, Inventory & Field Service. Work orders, dispatch and a technician app that works without signal — every job tied to the asset, the parts and the ticket.
Entitlements checked at the point of the request — covered, chargeable or expired
Renewals and expiries surfaced before the customer calls about them
Where it fits
Work orders, dispatch and a technician app that works without signal
Service Contracts & SLAs is 4 of 5 modules in this area. Each one works on the same record.
The Asset & Field Service workflow, end to end
Service Contracts & SLAs supports this flow alongside the other Asset & Field Service modules.
- 01
Register
Assets and stock are registered with QR labels; maintenance plans and reorder points begin.
- 02
Detect
A ticket, an alert, a plan or a low-stock trigger creates a work order with the asset history attached.
- 03
Dispatch
The job goes to the right technician by skill and distance, with the parts reserved.
- 04
Resolve & report
Work is completed with proof; stock, costs, warranty and vendor performance update automatically.
Related
More in Field Service
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Field work orders by status with SLA and technician
Work Orders SearchAR
23
Open
9
Due today
2
SLA at risk
86%+3%
First-time fix
Work orderslinked to asset and ticket
WO-2041Scanner not reading at Gate 2SCN-07 · Priya NairIn progress1h 20m
WO-2042Generator alarm · Island BayGEN-14 · Vikram SethiDispatched3h 40m
WO-2043POS terminal deadPOS-03 · UnassignedNew25m
WO-2039Air-con not cooling · loungeAC-31 · Kiran DasAwaiting parts—
WO-2036Van serviceVH-22 · Auto vendorCompleted—
WO-2044Bilge pump noise · FV-01PMP-09 · Meera IyerDispatched5h 10m
WO-2045Counter scanner offlineSCN-11 · UnassignedNew55m
WO-2038Lounge lighting faultAC-31 · Rahul ShahIn progress2h 05m
Work Orders
One job record from request to sign-off
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Technician schedule and capacity for the day
Dispatch Board SearchAR
8
Technicians on shift
22
Jobs today
1
Unassigned
22m-4m
Avg travel
Schedule · 08:00 – 16:00 Auto-routed by skill & distance
PNPriya NairGate 2
VSVikram SethiIsland Bay
KDKiran DasNorth Pier
SASana AliDepot
DMDev MenonHarbour Cove
MIMeera IyerNorth Pier
RSRahul ShahGate 2
ARAsha RaoIsland Bay
0810121416
Dispatch & Scheduling
The right technician, by skill and distance
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Field work orders by status with SLA and technician
Work Orders SearchAR
23
Open
9
Due today
2
SLA at risk
86%+3%
First-time fix
Work orderslinked to asset and ticket
WO-2041Scanner not reading at Gate 2SCN-07 · Priya NairIn progress1h 20m
WO-2042Generator alarm · Island BayGEN-14 · Vikram SethiDispatched3h 40m
WO-2043POS terminal deadPOS-03 · UnassignedNew25m
WO-2039Air-con not cooling · loungeAC-31 · Kiran DasAwaiting parts—
WO-2036Van serviceVH-22 · Auto vendorCompleted—
WO-2044Bilge pump noise · FV-01PMP-09 · Meera IyerDispatched5h 10m
WO-2045Counter scanner offlineSCN-11 · UnassignedNew55m
WO-2038Lounge lighting faultAC-31 · Rahul ShahIn progress2h 05m
Technician App & Field Proof
Checklists, parts context and completion proof
Other capability areas in Asset & Field Service
Bring one real asset list.
We’ll register a few assets, set a maintenance plan and dispatch a sample work order live.