First-time-fix rate, mean time to repair and SLA compliance by team and region
Asset & Field Service · Field Service
Field Analytics
First-time fix, travel time, utilisation and cost per job
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Volume, resolution rate and handling time on one board
Command Centre SearchAR
412+6%
Volume today
61%+3%
Resolved by AI
4m 10s-40s
Avg handling
9
Open escalations
Volume · today by hour
By channel
WhatsApp46%
Web chat31%
Email17%
Forms6%
In detail
What Field Analytics does
Part of Field Service in Asset, Inventory & Field Service. Work orders, dispatch and a technician app that works without signal — every job tied to the asset, the parts and the ticket.
Technician utilisation and travel versus wrench time
Cost per job with parts, labour and vendor spend, linked to the asset
Where it fits
Work orders, dispatch and a technician app that works without signal
Field Analytics is 5 of 5 modules in this area. Each one works on the same record.
The Asset & Field Service workflow, end to end
Field Analytics supports this flow alongside the other Asset & Field Service modules.
- 01
Register
Assets and stock are registered with QR labels; maintenance plans and reorder points begin.
- 02
Detect
A ticket, an alert, a plan or a low-stock trigger creates a work order with the asset history attached.
- 03
Dispatch
The job goes to the right technician by skill and distance, with the parts reserved.
- 04
Resolve & report
Work is completed with proof; stock, costs, warranty and vendor performance update automatically.
Who uses it
Who works with Field Analytics
Operations manager
Sees the work order board, plan compliance and stock health in one place.
- Work orders, plan compliance and stock health together
- SLA-at-risk jobs visible early
- First-time fix and cost per job by team and region
Related
More in Field Service
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Field work orders by status with SLA and technician
Work Orders SearchAR
23
Open
9
Due today
2
SLA at risk
86%+3%
First-time fix
Work orderslinked to asset and ticket
WO-2041Scanner not reading at Gate 2SCN-07 · Priya NairIn progress1h 20m
WO-2042Generator alarm · Island BayGEN-14 · Vikram SethiDispatched3h 40m
WO-2043POS terminal deadPOS-03 · UnassignedNew25m
WO-2039Air-con not cooling · loungeAC-31 · Kiran DasAwaiting parts—
WO-2036Van serviceVH-22 · Auto vendorCompleted—
WO-2044Bilge pump noise · FV-01PMP-09 · Meera IyerDispatched5h 10m
WO-2045Counter scanner offlineSCN-11 · UnassignedNew55m
WO-2038Lounge lighting faultAC-31 · Rahul ShahIn progress2h 05m
Work Orders
One job record from request to sign-off
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Technician schedule and capacity for the day
Dispatch Board SearchAR
8
Technicians on shift
22
Jobs today
1
Unassigned
22m-4m
Avg travel
Schedule · 08:00 – 16:00 Auto-routed by skill & distance
PNPriya NairGate 2
VSVikram SethiIsland Bay
KDKiran DasNorth Pier
SASana AliDepot
DMDev MenonHarbour Cove
MIMeera IyerNorth Pier
RSRahul ShahGate 2
ARAsha RaoIsland Bay
0810121416
Dispatch & Scheduling
The right technician, by skill and distance
app.quipcom.ai
Illustrative UI
Illustrative QuipAI screen — Field work orders by status with SLA and technician
Work Orders SearchAR
23
Open
9
Due today
2
SLA at risk
86%+3%
First-time fix
Work orderslinked to asset and ticket
WO-2041Scanner not reading at Gate 2SCN-07 · Priya NairIn progress1h 20m
WO-2042Generator alarm · Island BayGEN-14 · Vikram SethiDispatched3h 40m
WO-2043POS terminal deadPOS-03 · UnassignedNew25m
WO-2039Air-con not cooling · loungeAC-31 · Kiran DasAwaiting parts—
WO-2036Van serviceVH-22 · Auto vendorCompleted—
WO-2044Bilge pump noise · FV-01PMP-09 · Meera IyerDispatched5h 10m
WO-2045Counter scanner offlineSCN-11 · UnassignedNew55m
WO-2038Lounge lighting faultAC-31 · Rahul ShahIn progress2h 05m
Technician App & Field Proof
Checklists, parts context and completion proof
Other capability areas in Asset & Field Service
Bring one real asset list.
We’ll register a few assets, set a maintenance plan and dispatch a sample work order live.