The right spare, from the right stock
The technician selects a compatible spare from their own kit or the service centre’s stock and records the quantity against the job, keeping stock and the bill in step.
Field Service · Technician App & Visit Execution
Spare Parts & Additional Services
An extra part or service becomes an approved line item.
Visits change once the technician opens the appliance. This keeps every change priced, approved and reconciled.
app.quipcom.ai
Technician job sheet
4Open jobs2Scheduled1Parts pending
SR-24081Aster 90 installationOn site
DK-150Duct kit + additional fittingApproval
Job sheetPhoto & customer sign-offRequired
Illustrative workflow · sample records
In detail
What Spare Parts & Additional Services does
Part of Technician App & Visit Execution in Field Service Management. Let the technician act on the same job record: arrive, diagnose, add parts or services, obtain approval and record the outcome.
Extra services at the configured rate
Permitted services such as duct fitting, deep cleaning or an additional installation task are added with the applicable catalogue rate, so pricing is consistent across technicians.
Approved before completion
Chargeable additions need customer approval before the job can close. Consumed, unused and replaced parts are recorded separately, which is what stores and billing reconcile against.
Try it
Try Spare Parts & Additional Services in the sample workspace
Interactive, with fictional records. Select records and try the actions; the panel this module is about is highlighted.
app.quipcom.ai
QUIPCOM OPERATIONS
After-sales service
Bengaluru service network
Open requests4Installation, repair & AMC
Appointments2Confirmed customer slots
Awaiting parts1Heating element · Aura 25
Purchase channels4One service record per appliance
FROM DISPATCH TO THE CUSTOMER’S HOME
A visit can change. The job sheet keeps up.
Use the phone. Every tap on site updates the service desk on the left, with no call-back or re-keying.
On the technician’s phone
0 of 4 done
- 01Add a compatible spareDK-150 duct kit, approved for Aster 90
- 02Add the extra serviceDuct fitting at the catalogue rate
- 03Record customer approvalAny later change resets the approval
- 04Capture sign-off and closePhoto and signature stay with SR-24081
Service desk sees
SR-24081 · synced from the field
Standard installation₹800
Estimate before tax₹800
Approval pendingSign-off pendingNot billable yet
Field activity
- Serial & installation checks recorded
- Checked in on site
- Job accepted by Anita Rao
Where it fits
The technician’s whole visit, on one job sheet
Spare Parts & Additional Services is 3 of 3 modules in this area. Each one works on the same record.
The Field Service workflow, end to end
Follow an installation request from the first customer call to a signed job sheet. The same record supports repairs, chargeable work and return visits.
- 01Customer → service desk
Raise the request
Capture the installation or repair request, wherever the appliance was bought.
Ticket + purchase details - 02Service desk
Verify & assign
Check invoice and coverage. Route the ticket to the right service centre.
Named centre & owner - 03Dispatcher
Book the visit
Match skills and availability, confirm the slot and reserve expected parts.
Prepared technician - 04Technician app
Resolve on site
Diagnose, add approved parts or services and capture the completed work.
Signed mobile job sheet - 05Service desk & finance
Bill & follow through
Invoice approved charges, track collection and close or schedule a return visit.
Updated service history
Who uses it
Who works with Spare Parts & Additional Services
Field technician
Works from the app, adds parts and services, records approval and submits the job sheet.
- Address, history and checklist before arrival
- Compatible spares and services added from the catalogue
- Approval, photos and sign-off captured, even offline
Billing & stores
Reconciles approved charges, payment receipts, consumed stock and returned parts.
- Invoices built from approved lines
- Payment tracked separately from completion
- Consumed and returned parts reconciled to the ticket
Related
More in Technician App & Visit Execution
Technician job sheet
4Open jobs2Scheduled1Parts pending
SR-24081Aster 90 installationOn site
DK-150Duct kit + additional fittingApproval
Job sheetPhoto & customer sign-offRequired
Illustrative workflow · sample records
Technician Mobile Application
Everything needed at the customer’s home, in one job sheet.
app.quipcom.ai
Technician visit tracking
3Technicians1On site1Awaiting part
Anita RaoChimney installation · 10:00–12:00En route
Ravi KumarHob diagnosis · checked in 12:08On site
Meera NairWater heater · last sync 09:40Awaiting part
Illustrative workflow · sample records
Technician & Visit Tracking
See the appointment, the last update and the next action.
Bring one real service ticket.
We’ll walk it from intake to the technician’s job sheet and the final bill, configured to your service centres on the call.