After-sales Performance

In detail

What After-sales Performance does

Part of Billing, Closure & Service Control in Field Service Management. Close the customer issue, reconcile the technician’s parts and give finance a bill it can trace back to approved work.

01

Where work is stuck

Unassigned tickets, missed appointments, parts-pending jobs and ticket ageing are shown by service centre, so a manager can see which centre needs help today.

02

Quality of the work

First-visit resolution, repeat visits, technician workload and customer feedback are compared side by side, showing where training or capacity is the real issue.

03

Every number traces back to a ticket

Parts usage, approved service additions, job cost and uncollected invoices link to the underlying tickets, so a figure in a report can always be explained.

Try it

Try After-sales Performance in the sample workspace

Interactive, with fictional records. Select records and try the actions; the panel this module is about is highlighted.

app.quipcom.ai

QUIPCOM OPERATIONS

After-sales service

Bengaluru service network

Interactive sample

Open requests4Installation, repair & AMC

Appointments2Confirmed customer slots

Awaiting parts1Heating element · Aura 25

Purchase channels4One service record per appliance

What is holding up service?

Current sample queue · 4 open requests

Scheduled

1

On site

1

Awaiting parts

1

New request

1

Exceptions need an owner

Act on the job behind the number.

SR-24083 · Awaiting heating element

Stores: confirm receipt before offering a new visit.

SR-24084 · Appointment not confirmed

Dispatcher: contact the customer and assign the AMC visit.

SR-24081 · Sample invoice unpaid

Billing: follow collection independently of job closure.

Where it fits

Close the job, bill the approved work, keep the follow-through visible

After-sales Performance is 3 of 3 modules in this area. Each one works on the same record.

The Field Service workflow, end to end

Follow an installation request from the first customer call to a signed job sheet. The same record supports repairs, chargeable work and return visits.

01
Customer → service desk
Raise the request
Capture the installation or repair request, wherever the appliance was bought.
Ticket + purchase details
02
Service desk
Verify & assign
Check invoice and coverage. Route the ticket to the right service centre.
Named centre & owner
03
Dispatcher
Book the visit
Match skills and availability, confirm the slot and reserve expected parts.
Prepared technician
04
Technician app
Resolve on site
Diagnose, add approved parts or services and capture the completed work.
Signed mobile job sheet
05
Service desk & finance
Bill & follow through
Invoice approved charges, track collection and close or schedule a return visit.
Updated service history